Here at The Furrypeeps we want you to enjoy every time you shop with us. Occasionally we know you may want to return items, so please find below our returns policy.
You have 14 days from receiving your goods to notify us that you would like to return goods. If no contact has been made within this time we will not be able to accept a return. You then have 14 days from notifying us to return the goods to be eligible for a refund/exchange. From the day the goods are returned, we will provide a refund/process an exchange within 14 days.
Any free gifts must be returned with your order or we withhold the right to deduct the RRP value of the free gift from your refund.
You are responsible for the cost of returning the product back to us, unless they arrive damaged, faulty or the incorrect item is delivered.
The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge.
You must contact email@example.com and get confirmation before returning your order.
How do I return an item?
To return an item, you will need to go on to the 'Orders' section of your account, then click on the relevant order using the 'Order Details' button then use the 'Return Item' button to start a return for an item.
You will be asked your reasons for returning at this point, please ensure you fill this field our correctly so we can promptly deal with your return.
Our returns address is as follows,
6 Greypoint House
Please enclose your returns number inside your parcel so we can match up the details and process your return with ease.
For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This returns policy does not affect your statutory rights. Any refunds will be made within 14 days of return to us in accordance to our terms and conditions.